00:00:00:00 Your account

Delete your AfterRushes account.

AfterRushes is made by AxixOS Operations Ltd in Malta (company C115851). Use this page to delete your AfterRushes account and the personal data that goes with it, whether you use AfterRushes on Windows, Mac or Android. You don’t need the app installed.

  1. Enter the email address of your account. It’s the one your key was sent to.
  2. Open the email we send. Its link works for 24 hours.
  3. Check what will be deleted. The page it opens shows your credits, licences and any subscription. Then press “Delete my account”.
  4. It’s deleted straight away, and we email you to confirm.

Can’t use the form? Email hello@axixos.com from your account’s address and we’ll do the same.

Ask to delete your account

We send the link only to this address, so only its owner can delete the account. We don’t say here whether an address has an account.

What we delete

  • Your AfterRushes licences. They’re cancelled, so they stop working on every computer and phone, and the app signs out at its next check.
  • Your usage counts, survey answers, error reports, and the record of the emails we sent you.
  • Your devices: their names, platforms and app versions.
  • How you found us: your answer to “How did you hear about AfterRushes?” and where you first came from.
  • Your support messages, unless a dispute about a payment is still open.
  • Your account itself, if AfterRushes is the only AxixOS app you use: your email address and name are removed, and nobody can sign in with it again.
  • A film you sent us to be featured, and its page on this site.

Your footage, projects and films are on your own computer and never reach us. Uninstalling AfterRushes doesn’t delete them: delete those folders yourself if you want them gone.

What we keep, and why

  • Purchase records (the amount, the date, the product, and Stripe’s and Google’s order numbers), for 6 years from the end of the financial year of the sale, as accounting and tax law requires. Our copy no longer has your name or email address. Stripe, which takes our payments, and Google Play keep their own records under their own policies.
  • The credit ledger’s amounts and dates, without your name or email address, so our accounts still add up. Unused credits are cancelled in it.
  • That a computer has had its free film: only the app’s ID for that computer and a date, without your name or email address, so the same computer can’t claim the free credits again under another address.
  • A short record that the deletion was done (the date and what was removed), without your name or email address.
  • If you sent a film to be featured, the record of your consent, for 6 years after its page came down.
  • Copies in our database’s backups, until those backups expire, and our hosting provider’s request logs, for up to 30 days.
  • The still frames and transcripts sent to Anthropic’s Claude for your films aren’t linked to your name or email address. Anthropic deletes them after its retention period, currently 30 days, and doesn’t use them for training.

More in the privacy policy.

Credits, licences, subscriptions and refunds

  • Unused credits, free or bought, are lost.
  • Bought credits or a licence in the last 14 days and haven’t used them? Email hello@axixos.com before you delete: we can refund.
  • Your AfterRushes licences end, including a lifetime licence.
  • An active Flex subscription is cancelled first, so nothing renews.

Other AxixOS apps

Only AfterRushes is deleted. If you also use ShootCleaner, or another AxixOS app, with the same email address, you keep your sign-in and that app’s licences and data, and the confirmation page says so before you delete. To delete those too, email hello@axixos.com.